What we collect
As little as possibleA guided fix needs no account, no name, and no email.
Security at Jiminy
Built to see less.
Jiminy guides people through fixes with their phone camera. We collect as little as possible, delete it quickly, and store it in your region.
How long we keep it
30 daysOur copies delete automatically after 30 days.
Where it lives
Your regionThe US, UK, or EU, depending on your agreement.
The two paths
How your data flows
A guide needs as little as possible: no account, no name, no email. The recording is used only to find the product and guide the steps.
If someone asks for human support, we take their name, email, and problem description, and deliver it into your help desk. The session video and images go with it only if the person opts in.
Guided fix
- What we collect
- Camera video. No account, name, or email.
- Where it goes
- Processed by our AI harness, which uses several of the AI providers listed below, depending on your agreement. Stored in your region.
- How long we keep it
- Deleted after 30 days.
Human support
- What we collect
- Name, email, and a description of the problem, only when someone escalates.
- Where it goes
- Into your own help desk, where we integrate with your existing setup. If the person opts in, the session video and images go with the ticket.
- How long we keep it
- Our temporary copy is deleted after 30 days. Operational records may be kept longer.
Infrastructure
Hosting
Jiminy runs on Google Cloud. What we store for you goes into private buckets. Data is encrypted in transit with TLS, and encrypted at rest.
Data residency
Where we store your data depends on your agreement: the US, UK, or EU, on Google Cloud.
AI processing
Guide video is processed by our AI harness, which uses the providers listed under sub-processors. Storage of your data stays in your region. Operational records and logs may be stored in other regions or kept for different periods when needed to operate, secure, and troubleshoot the service.
Controls
A secure platform
Access control
Customer data is private. Access is limited to authorized people and systems that need it to operate or support Jiminy.
Encryption
Data is encrypted in transit with TLS, and encrypted at rest.
Separate customer access
Guide and integration requests are tied to one customer and installation. Requests with missing or mismatched identity are rejected.
Credentials
API keys and integration credentials stay on the server and are not exposed to guide users.
Monitoring and response
We log service activity and errors, investigate security incidents, and notify affected customers within 72 hours of becoming aware of one.
Secure development
Changes are reviewed and tested before release, including the paths that handle customer data and integrations.
Partners
Sub-processors
Cloud infrastructure
We host on Google Cloud. The storage region for an account is set in its agreement.
AI processing
Depending on your agreement, Jiminy may use Google, OpenAI, Anthropic, NVIDIA, or other providers for AI processing. We configure these providers so customer data is not used to train or improve AI models for other customers.
Your help desk
A help-desk provider is used only when the customer enables that integration. Escalations go into the customer's own help desk instance.
Your agreement names the definitive providers and integrations used for your account.
FAQ
Common questions
Where is my data stored?
On Google Cloud, in the US, UK, or EU, depending on your agreement.
What do you collect from my customers?
Only what we need to run the service: the guide session itself, and contact details when someone asks for human support.
Does Jiminy use video to train AI models?
No. Jiminy does not use customer video to train AI models.
How long do you keep recordings?
We delete our copies 30 days after collection.
Can I request security or privacy documentation?
Write to security@usejiminy.com with your requirements, including a data processing agreement or security questionnaire.
Write to security@usejiminy.com with any additional questions or concerns.
Last updated: September 1, 2026. Voxle Inc., doing business as Jiminy.