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Premium Consumer Products
Make complex ownership easier for high-value products that customers assemble, adjust, maintain, and troubleshoot at home.
Industry guides
AI visual support by industry.
How a 3D AI agent improves support in each product category.
What is AI visual support for physical products?
AI visual support shows a customer what to do on their actual product instead of describing it in text. Jiminy turns a brand's existing manuals, help articles, product photography, and CAD into animated 3D guides, then lets the customer point a phone camera at the product so the relevant part is identified on screen. It runs in the browser from the brand's own help center, with no app to install and no live agent on the call.
When self-service does not resolve the issue, the session escalates with the customer's recording, the steps already attempted, and a recommended next action, so an agent starts from evidence rather than from a description. Jiminy builds the 3D from CAD where it exists and from product evidence where it does not.
See the visual support platform comparison for a side-by-side look at Jiminy, BILT, TechSee, Mavenoid, and other options.
Start with your product category
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Appliances
Guide customers through setup, cleaning, maintenance, and visible component checks before a safe escalation or warranty handoff.
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Smart home
Coordinate installation, device state, network setup, and app actions when one offline symptom can have several causes.
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Consumer electronics
Help customers navigate pairing, accessories, controls, and model-specific recovery across the physical device and its companion app.
