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My brake is rubbing.
It could be the pad alignment. Open this link for a quick walkthrough.
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ToDana✓ Sent
Your brake guide

Hi Dana, here’s a quick walkthrough to check the pad alignment.

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Brakes / Maintenance
Fix a rubbing brake

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Front brake still rubbing

Sirrus Sport 2014 · Dana Whitfield
  1. 7
  2. 8

Left pad still touches the rim after both pads were replaced.

The brake is off-center. Dana needs help aligning it.

Attachments
Video excerptCamera recording
Camera check · Step 4One front brake pad found

To Dana Whitfield

Hi Dana, both new pads are seated correctly. At step 7 the left arm sits closer to the rim than the right, which is why it still rubs. Turn the small centering screw on the left arm a quarter turn clockwise and spin the wheel.

Here is that step again: Align and test the front brake. The camera checks that the rub is gone.

Marta, Fernwood Cycles

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