Live camera walkthroughs
Fewer ticketsPoint your phone and the exact part lights up.
Show, don't tell.
AI visual support for physical products.
Turn existing support content into animated guides and live camera walkthroughs, so customers solve issues before they reach an agent. No app required.
Animated visual guides
Fewer returnsFrom getting started to fixing what goes wrong, every step is shown, not just described.
Pre-triaged escalations
Faster resolutionSupport gets the video, a concise analysis, and the recommended next action.
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Opens your assistant with the question already typed in.
How it works
Set it up once. Customers do the rest.
And nothing goes stale: when your product changes, guides regenerate.
- Onboard
Your support content
The manuals and help articles you already have: setup, pairing, reset, cleaning, troubleshooting.
- Link
Every fix becomes a URL
jiminy turns each issue into a guide at its own link, ready to embed wherever customers reach you.
- Self-serve
Customers click & fix it
Tap the link, get live camera guidance in the browser. Any phone with a camera, no app.
- Escalate
Only if needed
No blank ticket. Jiminy analyzes the customer recording into a concise summary, confirmed steps, and a recommended next action.
Live camera support
Show customers what to do.
Customers open one link and work through routine fixes on their own. Support steps in only when needed.
The camera checks the model so every instruction matches.
- No AppThe guide opens in the browser on any phone with a camera.
- Self-ServiceCustomers complete setup and resolve routine issues without waiting for an agent.
- Faster ResolutionWhen support is needed, agents continue without repeating the diagnosis.
Support stack ready
Works with the support stack you already use.
Connect visual guides to help centers, CRMs, chatbots, support systems and more.
product demo
Existing support content becomes visual guidance.
jiminy turns repetitive product issues into easy-to-follow animated guides, for the device and the app. When either changes, guides regenerate. No reshoots, no stale videos.
Backed by industry leaders
Early access
Start with the issue customers keep asking about.
Enter your email. We'll show you how jiminy turns it into visual self-service.