Show don't tell. Guide your customers to success.
Turn existing manuals and support docs into approved visual walkthroughs customers can follow inside your help center and support chat.
Upgrade Your Support Platform
Turn existing support knowledge into visual guidance everywhere customers ask for help.
Automatic guide conversion
Convert existing help-center articles, product manuals, FAQs, and internal docs into approved visual walkthroughs without rebuilding your support library from scratch.
Help center embeds
Put the same visual guide directly into existing support pages so customers can see the part, motion, warning, and success state while they read.
Chatbot integrations
Integrate with the tools teams already use, including Zendesk, Intercom, Gorgias, Salesforce Service Cloud, Ada, and custom support bots.
Product and issue matching
Match the customer question to the right model, component, and documented support path before returning the visual walkthrough.
Customer media routing
Use chat context, uploaded photos, short clips, or opted-in video to understand what the customer is showing and route them to the approved fix.
Clean escalation handoff
Escalate with product state, attempted steps, customer media, and the exact guide already shown so agents do not restart triage.
Support stack ready
Integrates with:
case studies
Existing support content becomes visual guidance.
jiminy turns repetitive product issues into a locally saved procedure video with the exact product image, part, motion, and checkpoint customers need.
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Backed by industry leaders
Managed pilot
Turn your top support articles into visual guides.
Share the product issues your customers repeat most often. jiminy will turn the best-fit flows into help-center embeds and chatbot-ready procedure videos.