Live camera walkthroughs
Fewer ticketsPoint your phone and the exact part lights up.
Show, don't tell.Solve product issues before they reach an agent.
Jiminy turns the support content you already have into visual guides for physical products. Customers see the fix on the device in front of them, right in the browser. No app needed.
Animated visual guides
Fewer returnsEvery fix shown, not described. When your product changes, guides regenerate.
Pre-triaged escalations
Faster resolutionSupport gets a summary, the video, and proof of steps taken.
How it works
Set it up once. Customers do the rest.
And nothing goes stale: when your product changes, guides regenerate.
- Onboard
Your support content
The manuals and help articles you already have: setup, pairing, reset, cleaning, troubleshooting.
- Link
Every fix becomes a URL
jiminy turns each issue into a guide at its own link, ready to embed wherever customers reach you.
- Self-serve
Customers click & fix it
Tap the link, get live camera guidance in the browser. Any phone with a camera, no app.
- Escalate
Only if needed
No blank ticket. Support gets a summary, the triage video, and confirmation the customer actually did the steps.
Live camera support
Show customers what to do.
Customers open one link and see the next step on the real product in front of them. If they still need help, support gets the full context.
- No AppA URL launches the visual guide in the browser on any phone with a camera.
- Live OverlayPoint the camera and the exact part lights up on the real product.
- Faster ResolutionEvery step lands on the product itself, so customers fix it faster and CSAT goes up.
- Better EscalationIf they still need help, support gets the summary, the triage video, and confirmation of every step already done. No starting over.
Support stack ready
Works with the support stack you already use.
Connect visual guides to help centers, CRMs, chatbots, support systems and more.
case studies
Existing support content becomes visual guidance.
jiminy turns repetitive product issues into easy-to-follow animated guides, for the device and the app. When either changes, guides regenerate. No reshoots, no stale videos.
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Backed by industry leaders
Early access
Start with the support issue customers keep repeating.
About two-thirds of electronics returns are no-fault-found: the product worked, the customer gave up. Share the product, guide, and issue and jiminy will recommend the right rollout: a custom animated guide, a live camera flow, or both.